These Terms and Conditions set out the basis on which Canonbury Florist (“we”, “us” or “our”) provides products and services through our e-commerce website. By placing an online flower delivery order with Canonbury Florist, you agree to be bound by these terms. These conditions are designed to give our customers in Canonbury and the surrounding areas clarity and confidence when ordering flowers online.
Canonbury Florist offers a wide selection of flowers and floral arrangements for online purchase and delivery. Our services are aimed at customers in Canonbury as well as the surrounding regions. These Terms & Conditions apply to all orders placed via our website and cover the supply and delivery of flowers, arrangements, and related products.
By submitting an order for online flower delivery Canonbury customers and those in nearby areas confirm acceptance of these Terms.
2.1 Selection and Ordering
You can browse our website and select the desired flowers or arrangements. For each item, detailed product information—including description and pricing—will be provided. Please ensure all instructions for delivery, recipient’s name, address, contact number, and any special notes are entered accurately. Orders can be placed via our website 24 hours a day, subject to availability.
2.2 Acknowledgement
After completing your purchase, you will receive an automated order confirmation via the website, displaying your unique order number and order details. This does not indicate acceptance of your order. Formal acceptance and processing of your order occur when payment is successfully received and we have reviewed your order for feasibility (product stock, delivery capability, etc.).
2.3 Order Changes
If you wish to amend any details after submitting your order, please do so as soon as possible. Changes can only be accepted before processing or dispatch. Once orders are prepared, some amendments such as change of delivery address or product may not be possible.
3.1 Delivery Coverage
Online flower delivery is available throughout Canonbury and surrounding neighbourhoods. We endeavour to fulfil all orders in the requested time frame. Delivery dates and time slots may be selected at checkout, subject to availability.
3.2 Timings and Special Days
We offer a range of standard and timed delivery options. On occasions such as Valentine’s Day, Mother’s Day, or Christmas, higher demand may affect availability and timings. Please book well in advance during peak periods to ensure your order can be fulfilled on the preferred date.
3.3 Recipient Not Present
If the recipient is unavailable at delivery, we will leave the flowers in a safe place or with a neighbour, where possible, and leave a notification. Should this not be possible, a redelivery may be arranged, which may incur additional charges at our discretion.
3.4 Delivery Instructions
Any specific online flower delivery Canonbury instructions should be included at the point of order. While we endeavour to follow all instructions, we cannot guarantee compliance in circumstances outside our control (e.g. inaccessible premises).
4.1 Quality Guarantee
We take great pride in the quality of our flowers. All arrangements are created fresh and are intended to match product images as closely as seasonality permits. Natural variations in size, colour, or stem count may occur.
4.2 Substitutions
If a certain flower or product is unavailable, we reserve the right to substitute with a similar item of equal or higher value and quality. Substitutions will be made with care to maintain the overall style and colour scheme chosen.
5.1 Prices
All prices are listed in pounds sterling and are inclusive of VAT. Additional charges, such as delivery fees or optional extras, will be clearly displayed before checkout.
5.2 Payment Methods
We accept most major debit and credit cards through our secure online payment gateway. Payment is required at the point of order. All orders remain the property of Canonbury Florist until full payment has been received and authorised.
5.3 Security
We use industry-standard payment encryption and security measures to protect your transactions. We do not store or access your card details after processing.
6.1 Cancellations
Cancellations must be requested as soon as possible. If your order has not yet been prepared or dispatched, we may offer a full refund. Orders cancelled after preparation or in transit may not be eligible for refund, depending on circumstances and at our discretion. For peak periods, at least 48 hours’ notice is requested.
6.2 Amendments
Changes to delivery details or products are possible provided your order has not entered the preparation or dispatch phase. Amendments are not guaranteed but we will always do our utmost to accommodate. Please contact us promptly in case of required changes.
6.3 Refund Policy
We strive for complete satisfaction. If you are dissatisfied with your delivery, notify us within 24 hours with clear details and photographs of any issue. If there is a problem with the order attributable to us, we may offer a replacement, partial or full refund as appropriate. Please note that natural deterioration and minor variations due to the perishable nature of flowers are not grounds for refund.
Canonbury Florist’s liability to you in connection with any order will not exceed the total price charged for the relevant items, except in case of fraud, death, or personal injury caused by our negligence. We are not responsible for indirect, consequential or special losses, late delivery due to circumstances beyond our control (e.g. force majeure events, traffic, severe weather), or for orders delivered to incorrectly provided addresses.
Flowers are perishable and should be cared for according to provided instructions upon arrival. We are not liable for condition or lifespan of products after delivery in cases of mishandling or improper storage.
All website content, including images, descriptions, and design, remain the intellectual property of Canonbury Florist. Reproduction or commercial use without our permission is strictly prohibited.
Your privacy is important to us. Please refer to our Privacy Policy for details on how your personal information is collected, processed and used. We undertake not to sell or disclose your personal data to third parties except as required to fulfil your online flower delivery Canonbury or surrounding orders.
You confirm that all information provided is accurate, complete and up to date. You agree not to use our website for any unlawful or fraudulent purpose, and to co-operate fully with us in the investigation of any suspected breach of these obligations.
We reserve the right to modify these Terms & Conditions at any time. The version displayed on our website at the time your order is placed will govern your order. For continued use of our service, you are advised to check these terms regularly.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By placing orders with us, you agree to submit to the exclusive jurisdiction of the English courts for the resolution of any disputes arising under these terms.
All formal communications regarding these Terms & Conditions should be made through the channels available on our website. Please refer to our contact page for more information.
These Terms & Conditions apply to all customers ordering online flower delivery within Canonbury and the surrounding areas. By placing an order on our site, you acknowledge and accept the above terms. Thank you for choosing Canonbury Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canonbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canonbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
