At Canonbury Florist, we pride ourselves on being your trusted local florist, dedicated to serving the households and businesses of Canonbury and nearby areas. Our Fresh Flowers Guarantee ensures every bouquet and arrangement you receive meets the highest standards of quality and freshness. With daily hand-selected blooms sourced from premium growers, you can have full confidence in the beauty and longevity of your flowers.
We carefully package every order to ensure it arrives in perfect condition. However, on rare occasions, flowers may be damaged in transit. If your flowers arrive damaged, wilted beyond recovery, or not as described, please notify us within 24 hours of delivery. To help us address your issue promptly, we may require a photo of the damaged items. This allows us to investigate the problem and provide the most appropriate solution.
We guarantee your flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our flower care instructions. If you experience an issue with freshness within this window, please contact us to discuss your concerns. Our commitment is to ensure your satisfaction and enjoyment of our arrangements during this time.
Your satisfaction is at the heart of our service. If your order does not meet expectations due to damage or lack of freshness, you may be eligible for a full refund, a replacement arrangement, or an alternative solution tailored to your needs. We will evaluate each situation individually to ensure a fair and prompt resolution. Please note that for refund or replacement approval, claims must be submitted within 24 hours of receipt for damage and within 5 days for freshness concerns. For valid claims, we process refunds promptly to your original payment method or arrange a replacement delivery at your earliest convenience.
We are committed to listening to our customers and continually improving our service. If you have a complaint or are dissatisfied for any reason, please contact us with full details of your experience. Our team will acknowledge your complaint, investigate the circumstances, and keep you updated throughout the process. We aim to resolve all complaints efficiently, fairly, and with a solution that reflects our commitment to customer care.
Canonbury Florist has served the Canonbury community and surrounding areas for years, providing fresh flowers to homes and businesses with integrity and dedication. Your trust is our greatest reward, and we strive to exceed your expectations with every delivery. If there is ever a concern about your order, please rest assured that your satisfaction comes first.
Thank you for choosing Canonbury Florist. We look forward to brightening your day with the finest fresh flowers and attentive local service.
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